email: firstname.lastname@example.org / phone: 916.600.7513
Business Systems Analyst (Salesforce.com)
Support all Sales Systems and Tools related initiatives, projects, and day-to-day operational needs for a 700+ Global Sales organization including Sales Leadership, Field Sales, Sales Development, Sales Training and Enablement, Sales Analytics, Deal Desk, Renewals and partner with Legal, Finance, and Services to execute sales strategy and business needs.
Business Systems Analyst (Salesforce.com), IT Ops
(Jan 2015 - Oct 2015)
Managed system requirements from definition to post-deployment supporting a multi-million dollar business in a multi-org environment utilized by 3000+ global business users (North America, Latin America, APAC, EMEA). Certified Salesforce Administrator supporting Sales and Service Cloud (i.e., managing users, roles, profiles, security access, page layouts, reports and dashboards).
Business Systems Analyst, IT Ops
(Jun 2011 - Dec 2014)
Supported in-house pricing decision analysis and revenue generating applications by leading a global team of engineers, QAs, BAs, and worked with relationship managers to ensure user experience optimization and roadmap deliverables and milestones are met.
Started my own business providing website design services, established and maintained over 20 client relationships (small business and non-profits) from initiation through launch of website projects.